Quality plan & certifications

AntemetA is an IT services company that takes a committed approach to continued improvement that it shows by meeting and then exceeding standards and certifications.

PROVIDE QUALITY AND SECURE SERVICES

NORMES et CERTIFICATION

 

OUR CLOUD SERVICES ARE ISO 27001-CERTIFIED

 

ISO27001

Conscious of the risks associated with the security of our customers’ data, we wanted to IS 27001-certify our entire Cloud Computing range along with our Customer service department.

CERTIFIED SINCE JULY 2015

WHAT IS ISO 27001?

This standard is a gage of continuous improvement and, through the implementation of procedures, assures you of the security and the confidentiality of customer information hosted with us.

WHAT ARE THE BENEFITS OF USING A CERTIFIED SUPPLIER?
  • Implementation of an Information Security Management System (ISMS) for our Cloud Computing and Client services range.
  • Quality Assurance guaranteeing the security of all our Assistance, Support, Maintenance and Managed Services solutions, as well as the Operation and Management of our secure Cloud Computing solutions.
  • Guarantee the security and confidentiality of your data.
  • Respond to the key challenges facing certain market sectors.
ANTEMETA’S CONTINUOUS IMPROVEMENT PLAN.
  • Strengthening of the CISO unit.
  • Commitment from all of the company’s stakeholders to work towards the stable and qualitative growth of our services offering.
  • Tools and procedures written into the company’s Security and Quality Excellence/continuous improvement plans.
  • Objective: respond to our customers’ latest confidentiality and security requirements.

OUR ITIL-TRAINED CUSTOMER SERVICE DEPARTMENT

 

ITIL

The ITIL benchmark is a must in IT, providing information on good management, production, and information system deployment practices.

  • A HIGH VALUE-ADDED CUSTOMER SERVICE

  • LANGUAGE
    CONSISTENCY

    Your contact will use the same terminology as yourself to ensure that your definitions of terms are the same. No chance for confusion.

  • 360° VIEW OF
    THE PROJECT

    Your contact will have an eye on the entire value chain and will have an acute awareness of the impact of his or her actions.


ANTEMETA’s QUALITY PLAN

 

Service quality is our number one concern. This is why we have:

  • introduced expert teams to respond to any queries our customers may have
  • signed our Customer Service department up to an ITIL V3 compliance plan
  • ISO 27001-certified our Cloud Computing range
  • introduced a form of governance suited to the individual needs of our customers
  • developed a portal enabling access to AntemetA services
  • set out our SLA and reversibility conditions

 


OUR CERTIFIED DATACENTRE SPACES

 

The datacentres we work with are all located within France and meet the highest security requirements:

  • ISO 27001:2005: Information Security Management.
  • ISO 9001:2008: Systems Quality Management.
  • ISO 14001:2004: Environmental Management.
  • OHSAS 18001:2007: Occupational Health and Safety Management.
  • PCI-DSS: Security of Online Payments Management.

Since hosting represents a central part of our business, we have carefully selected this trusted partner who shares our high standards when it comes to security and customer service.

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