Organized as a one-stop-to-customer center, this call center handles all issues related to IT production (under warranty and contract).
Our knowledge of recurring problems allows us to anticipate any deadlock situations, 24h/24 and 7/7 days by preventive maintenance or on-site interventions. As a one-stop-to-customer center, AntemetA ensures reactivity in very short time, facing any type of issues (hardware and software), from its definition to its resolution. Our goal: to ensure and maintain quality of service.
To compensate for the multiplicity of actors and ensure maximum responsiveness to any type of issues (hardware and software), AntemetA provides a one-stop-shop service with the following characteristics:
- Single point of contact throughout the process of problem resolution
- qualification of the call with a perfect knowledge of your architecture
- 80% of issues are resolved at level 1 and 2 through our expertise and feedback
- Management for you of the escalation towards the manufacturers/editors (level 3), plus the monitoring of intervention
- Guarantee of full compatibility of the solution with your production environment without edge effect
- Removal of the deadlock “ping-pong” effect
between the suppliers
AntemetA provides maintenance:
- on-site for hardware and software provided
- extended with monitoring and reporting until the resolution of the incident
Online Support is provided by dedicated experts about technologies we propose and organised to solve issues encountered.Our team draws on a pool of skilled, certified and experienced engineers. They are in charge of the support implementations to meet our commitment of issue resolution.
Our team draws on a pool of skilled, certified and experienced engineers. They are in charge of the support implementations to meet our commitment of issue resolution. In addition to their experience, our engineers have the highest level of training and certification in their field and regarding the level of competencies of our partners.
We use a testing bench and tools for technical validation allowing us to reproduce almost all the incidents reported to the hotline in order to provide solutions in record time.
Stock of spare parts
With a significant amount of spare references permanently availables in our Stock area either in our HQ in Guyancourt or in our regional offices, we are able to fulfill our contractual obligations in terms of repair within the agreed timeframe. Thus we are able to maintain or restore a complete and operational unit.